ERQD 
Website's
Terms & Conditions

Emily Rose Quirky Designs
Website Terms & Conditions

These Terms and Conditions govern the use of the Emily Rose Quirky Designs website and online shop. By accessing this website, you confirm your acceptance of these Terms and Conditions in full. If you disagree with any part of these Terms, you must not use this website.

The following terminology applies to these Terms and Conditions:

  • "Client", "You", and "Your" refer to you, the individual user accessing this website and accepting these Terms and Conditions.
  • "The Company", "Emily Rose Quirky Designs", "ERQD", "I", "Me", "My", and "Mine" refer to Emily Rose Quirky Designs.
  • "Party", "Parties", or "Us" refers to both the Client and the Company.

These Terms refer to the offer, acceptance, and payment necessary to provide services/products under ERQD’s terms, subject to the laws of the United Kingdom.
Website: https://www.emilyrosequirkydesigns.com

UPDATED: 21.01.2025

Terms and Conditions of Sale

These Terms apply only when you order products via www.emilyrosequirkydesigns.com. Please read these Terms carefully before placing an order. By completing an order, you acknowledge that you accept these Terms in full. If you do not accept all Terms and Conditions, please refrain from placing an order.
ERQD reserves the right to modify these Terms at any time. It is your responsibility to review these Terms before each purchase.

Order Placement

To place an order, visit https://www.emilyrosequirkydesigns.com/shop, where you can browse ERQD’s shop, product categories, and products. Click on an item to view a larger image of the product, along with product listing and pricing details.

Product listings include:

  • Product title
  • Product price
  • Brand
  • Short description
  • Main colors
  • Material
  • Size
  • Dispatch timeline specific to the listing
  • Product information, e.g., health and safety or color monitor-matching warnings
  • Emily Rose Quirky Designs copyright notice
  • Promo codes, coupons, or discount codes will be displayed at the top of the product listing page.

 

Delivery

Services available:

  • Standard
    • £2.70 UK 48H Tracked Delivery (48 hours - 2 business days, according to Royal Mail)
    • £13 USA International Tracked Delivery (3-7 business days, according to Royal Mail)
  • Gift Wrapped:
    • £5.00 UK 48H Tracked + Gift Wrapped with Personalised Gift Tag & Message (48 hours - 2 business days, according to Royal Mail)
    • £14.50 USA International Tracked + Gift Wrapped with Personalised Gift Tag & Message (3-7 business days, according to Royal Mail)

Please note: These timeframes cannot be fully guaranteed by the carrier. Please allow ample time for urgent items, as I do not take responsibility for delays caused by the delivery carrier. If you need to return your order due to a delay, please proceed with the return request.

Third-Party Couriers:

ERQD does not recommend using third-party couriers, as we cannot take responsibility for parcels once they are in third-party hands. Any loss or damage will render your order void.

 

Order Packaging

Standard Packaging:
Cost: Free
Standard packaging is included in the £2.70 UK 48H Tracked Delivery / £13 USA International Tracked Delivery services (the customer can select these options at checkout, and this can be viewed under the shipping policies).

  • All items in your order are sealed in a biodegradable cello bag for waterproof protection.
  • Prints and clay items are placed against a sturdy board for protection.
  • Cards and small prints are placed in all-board envelopes.
  • Clay/Felt decorations are placed into pip parcel boxes.
  • Larger prints are placed into cardboard book mailers or tubes.
  • If additional packaging is required for protection, it will be done with biodegradable/recycled bubble wrap or placed in a more robust parcel/tube.

Gift Wrapping:
Cost: £1.50 (additional charge compared to standard packaging above)
Gift wrapping is included in the £5.00 UK 48H Tracked + Gift Wrapped with Personalised Gift Tag & Message Delivery and £14.50 USA International Tracked + Gift Wrapped with Personalised Gift Tag & Message Delivery services (the customer can select these options at checkout).
Gift wrapping applies to the entire order, not individual items (though fragile items may require extra protective packaging and could be wrapped individually).
Gift wrapping includes standard packaging with the following extras:

  • Items collectively wrapped in kraft paper
  • Personalised ERQD gift tag
  • Personalised A6 message card
  • Printed gift receipt without prices

 

Personalised Name Tag & Message Details

Personalisation includes a gift tag (To Name, From Name) and an A6 card for a personal message (max. 300 characters).
To add your personal text, please do so at checkout under the payment details, where you will see the section: "Please leave any comments or personalised gift tag & message here."

 

Dispatch Time

Orders will be dispatched same day or within 1 business day (24 hours business day).

Exclusions: Personalised made-to-order items take longer to create and have a dispatch timeline of 5-7 business days from the date the order is placed. If you order multiple items, including made-to-order items, your entire order will be sent together within the 5-7 business days.

Possible Delays: If you select gift wrapping but fail to provide personalised text information, dispatch may be delayed as I will need to contact you to obtain these details. If I do not receive a response within 7 business days, I will dispatch the items with blank personalisation.

 

Order Process

Add items to your bag and proceed to checkout when ready. Items are not reserved until the order is completed, payment is made, and a confirmation email is received.
On the checkout page, you may enter any current promotion codes under "Have a promo code? Redeem your code" (see the Coupon T&Cs below).
Checkout will require you to input personal data such as Name, Email, Shipping Address, Payment details, and Billing Address. See ERQD’s Privacy Policy for further details.
After completing the checkout, you will receive an email confirmation (check your spam/junk folder if you do not see it).

 

Payments

Accepted Payment Methods:
Website: Global Credit/Debit Cards & Mobile Payments (Visa, Mastercard, American Express, Discover, JCB, Union Pay, Apple Pay, Google Pay)

Payment Processing:
Payment is processed upon order completion by Lightspeed Payments. Please see their policies for further information.

 

Written Communication

By placing an order online, you agree to communicate electronically for all contract purposes.

 

Sales and Discounts

Sales and discounts may apply to individual items or all products. Details will be clearly stated on the Website home page and also on the shop storefront.
Promo codes may apply to individual items or all products. Details will be stated on the Website home page and the shop storefront.
Promo codes and sales cannot be combined unless explicitly stated.
ERQD reserves the right to change or withdraw any sales, promotions, or discounts at any time.
Sales and discounts apply only to items, not delivery fees.
Promo codes, Coupons, Discount Codes:
Promo codes can be applied during checkout. Ensure that you enter the code correctly and check any relevant Terms and Conditions.

 

Order Issues

Customer Cancellations:
Once an order is placed, it cannot be altered or cancelled as it may already be with the courier. Please wait until the order arrives and follow the return process if needed.
Address Amendments:
Orders are processed quickly, and I cannot change addresses once an order is placed. If an incorrect address is entered, please contact Royal Mail directly. ERQD will provide tracking information to assist with any inquiries.

 

Returns

Return Policy:
Items must be returned within 14 days from the date the item was received (according to the delivery tracking receipt) for a refund or exchange.
Return postage is the buyer’s responsibility.
Personalised items cannot be returned unless faulty.
Exchange items are subject to stock availability.

Return Process:
Complete the return form on the website.
Once contact has been established and approved, return the item in its original condition with protective packaging.
Returns must be sent with proof of postage, and the item must be returned in the same condition it arrived.

Return Payments:
Once I’ve received your returned item(s), I will process your payment refund. Please note that it may take up to 10 days from the date I receive your return to issue the refund.
Refunds will be issued to the original payment method used for your purchase order.
If this isn’t possible for Lightspeed Payments, I will request PayPal as an alternative, as this method requires an email address and provides secure transactions.
Important: When using PayPal, it is the customer’s responsibility to provide the correct email address. If the email is incorrect and the transaction cannot be cancelled, the customer is liable for this error.

 

Faulty Returns

If you receive a faulty item, please complete the return form within 14 days of receiving your order. After reviewing your return form, I will determine whether the item should be returned or if you may dispose of it at your discretion.
Return Method: If returning, please follow the standard return procedure as outlined above.
Return Payouts: Refunds will be issued to the original payment method or PayPal, if necessary (as detailed in the Return Payments section).
Return Postage: Return shipping costs are the buyer’s responsibility.
Packaging: You must return the item in its original packaging, or use your own packaging (as per our return terms).
Exchanges: Exchanges are subject to stock availability.
Faulty Item Photos: You may be asked to send photos of the damaged or faulty item via email.
For shattered ceramic or clay items: I will not require you to return these via post. Please dispose of the broken item at your discretion. Simply send a photo to returns@emilyrosequirkydesigns.com, and I will refund the item.

 

Gift Returns

To return a gift, you must be the customer who placed the order. Please complete the return form and provide the order number found on the gift receipt. Return shipping costs are the buyer’s responsibility. Once I’ve received the item, I will issue a refund to the original payment method.
Communication with the Bill Payer: The gift recipient may need to liaise with the customer who placed the order.

 

Exchanges

If you wish to exchange an item, please follow the return steps. Once I have received your returned item, I will issue the exchange subject to stock availability.
Dispatch Times: Exchanges will be dispatched at my discretion and communicated to you.

 

Stockist Returns

If you purchased an ERQD product through a third-party retailer, please contact the retailer directly for their return and exchange policy.

 

Gift Cards

As ERQD does not sell gift cards directly, I hope to in the near future.

 

Queries & Contact

For queries, please first visit the Shipping, Returns, and FAQ pages on www.emilyrosequirkydesigns.com. I aim to respond to emails within 48 hours, but please note that response times may be longer during busy periods.
Email for Queries: info@emilyrosequirkydesigns.com

 

Errors, Broken Links, and Website Issues

If you encounter any errors or broken links on the website, please inform me by emailing info@emilyrosequirkydesigns.com so I can address the issue.
If you believe the website has been compromised, please exit all tabs/windows immediately and contact info@emilyrosequirkydesigns.com, so I can contact my data processor and website host to resolve and protect customer data.

 

Cookies

By using the website, you consent to the use of cookies in accordance with the Emily Rose Quirky Designs privacy policy. Cookies are used to retrieve user details for order placement, create a more tailored user experience (listing items in custom order to the client), and ensure the functionality of the site. Some of our affiliate or advertising partners may also use cookies.

 

Copyright & Licensing

All original artworks, handmade items, and content on this website are the intellectual property of Emily Rose Quirky Designs (©2020-2025).
Redistribution or reproduction of any part of this content is prohibited without explicit written permission.
Sale of items does not transfer copyright. You may not distribute, commercially exploit, or copy any content without express written consent.
Fairs/Markets/Shops in which Emily Rose Quirky Designs is participating or stocking items may use images for promotional purposes but never for reproduction.

 

Website Reviews

Customer reviews reflect the opinions of the reviewer and do not represent the views of Emily Rose Quirky Designs. ERQD reserves the right to moderate reviews and remove any inappropriate or offensive content. Reviews will only be published if matched with an ERQD order number to ensure true authenticity.
Review Guidelines: By submitting a review, you confirm that the content is original, non-defamatory, and complies with the website’s terms. ERQD holds a royalty-free license to use, edit, and reproduce your review for marketing purposes.

 

Linking to ERQD Content

Certain organisations may link to ERQD’s website without prior approval. These include government agencies, search engines, and news organisations. Other organisations must request approval to link, which can be done by contacting info@emilyrosequirkydesigns.com.
Links must not mislead or falsely imply sponsorship or endorsement by ERQD.
I reserve the right to request the removal of links at any time.

 

Content Liability

ERQD is not responsible for any content appearing on external websites linked to or from the ERQD site. You agree to indemnify ERQD against all claims related to such content.

 

Disclaimer

To the fullest extent permitted by law, ERQD excludes all representations, warranties, and conditions related to the use of the website. This includes, but is not limited to, any implied warranties of satisfactory quality or fitness for a particular purpose.
Liability Exclusions: ERQD will not be liable for any loss or damage caused by using the website, including loss of profits, business interruption, or data loss.

 

Certain Product Disclaimers

Please note that some products may not be suitable for children or babies. For safety, keep all decorative items away from young children, as they may contain small parts or pose other hazards.

Some products may appear different in color due to the settings on your device.

 

Consumer Rights

These terms do not affect your statutory consumer rights. Please review your local laws regarding consumer protection.

 

For In-Person Purchases

Please refer to the Terms & Conditions provided at the time of in-person purchases.

 

Contact:
If you have any queries regarding these terms, please contact:
business@emilyrosequirkydesigns.com

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