Shipping Information
*UK Delivery*
Please see all relevant information below for UK services.
Unfortunately due to changes with EU regulations GPSR which also includes Northern Ireland I can no longer accept orders to Northern Ireland, if you place an order to this country I will refund you and cancel the order.
I hope to reach other regions of the world soon!
All informaiton below is subject to Terms & Conditions.
Royal Mail
UK - Tracked 48 Postage
Postage Costs
UK - £3.55
Dispatch Time
Same day or 1 Business Day
24 hours from when you've placed your order - For example An order is placed at Thursday 5pm the order will be with Royal Mail by Friday 5pm.
Exceptions - For Made-to-order items please see listings for dispatch time frame.
*Unless any delays stated on Home/Shop page announcements or banners*
Item Packaging
All items in your order are sealed in a biodegradable cello bag.
Prints & Clay items are placed against a study board for protection. Cards & small prints are placed in all board envelopes. Clay / felt decorations are placed into pip parcel boxes. Larger prints are placed into cardboard book mailers.
ERQD is trying to keep their footprint at a minimal where we can.
Add a personalised gift tag & printed message
Buying a gift discover personalisation options below.
Add tissue paper wrapping to your order with a name tag & printed message to your
loved one just for an extra £2 when checking out for a more personal touch!
*Applicable per order not item*.
Returns
Unfortuntly these things happen & we're as heartbroken as you!
If you and your product aren't a match made in heaven or you aren't fully satisfied with your product you can get in touch to either exchange or return the item within 14 days of reciving your order. Subject to Terms & Conditions.
