These terms and conditions outline the rules and regulations for the use of Emily Rose Quirky Designs Website and affiliated Etsy & Sum Up online shop websites.
By accessing these websites Emily Rose Quirky Designs assumes you accept these terms and conditions in full. Do not continue to use Emily Rose Quirky Designs website, ERQuirkyDesigns Etsy Shop & Emily Rose Quirky Designs Sum Up Store if you do not accept all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions: "Client", "You" and "Your" refers to you, the person accessing the following websites below and accepting Emily Rose Quirky Designs terms and conditions.
https://www.emilyrosequirkydesigns.com
https://www.etsy.com/uk/shop/ERQuirkyDesigns
https://emilyrosequirkydesigns.sumupstore.com
“The Company,” “ERQD,” “I,” “Me,” “My” and "Mine,” refers to Emily Rose Quirky Designs. “Party,” “Parties,” or “Us,” refers to both the Client and Me. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of ERQD’s assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services/products, in accordance with and subject to, prevailing law of United Kingdom. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.
Terms and Conditions of Sale for online ordering:
These are the terms and conditions in which Emily Rose Quirky Designs supplies products to you, whether via the ERQD website or via ERQD’s other Etsy and Sum Up online shops to make a purchase. Please read through these terms and conditions carefully before placing your order. By placing an order, I assume you accept these terms and conditions in full. Do not place an order if you do not accept all of the terms and conditions stated on this page. As previously stated I reserve the right to change these terms and conditions at any time. It is your responsibility to read the terms and conditions on each occasion you order online and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
ORDER PLACEMENT
Gift wrapping Extra Option Technicalities
Due to limited functions on Etsy and Sum Up please see the terms below and how to apply these options to orders.
Standard Gift Wrapping & Christmas Gift Wrapping
Orders do not automatically come with Gift Wrapping or Christmas Gift Wrapping this is an extra charged service and prices are clearly listed on the websites. Both of these extras only apply to the entity of the order and not for individual items within the order. (However items in the order may be wrapped individually and placed into one package due to the fragility of some items needing extra protective packaging.) If opting for Standard Gift Wrapping or Christmas Gift Wrapping the customer/recipient will receive a printed gift receipt with the item/s not displaying any prices unlike an order receipt. *Allowing that I have received all the relevant personalised text details, dispatch time for this service will be the usual 1 business day (24 hours) from receiving the order. (The customer acknowledges that if they have not supplied their personal message I will assume they have missed this process and I will contact them to ask for this which will result in a delay in their dispatch.)*
Standard Gift Wrapping
The price for Standard Gift Wrapping is clearly stated on the websites as £1 extra (ERQD holds the right to alter this cost or remove this option at any given time).
Standard Gift Wrapping includes:
Applying Standard Gift Wrapping
Etsy Standard Gift Wrapping - Customers can add this when viewing their basket by clicking “this order is a gift” and selecting Etsy Standard Gift Wrapping and will be able to input a personal message in a box below.
Sum Up Store Standard Gift Wrapping - Due to the site's limitations this will be listed as an individual item to add to the Cart. (See the item description before adding for what text you will need to provide for your personal message.) When in the Shopping Cart please use the “Message for the Merchant” box in order to type the personal message.
Christmas Gift Wrapping
The price for Christmas Gift Wrapping is clearly stated on the websites as £2 extra (ERQD holds the right to alter this cost or remove this option at any given time).
Christmas Gift Wrapping includes:
Applying Christmas Gift Wrapping
Etsy Christmas Gift Wrapping - Due to the site's limitations this will be an individual item listing to add to the basket. (See the item description before adding for what text you will need to provide for your label & personal message.) When in the basket please use the “Add a note to ERQuirkDesign” box in order to type the label & personal message text.
Sum Up Store Christmas Gift Wrapping - Due to the site's limitations this will also be listed as an individual item to add to the Cart. (See the item description before adding for what text you will need to provide for your label & personal message.) When in the Shopping Cart please use the “Message for the Merchant” box in order to type the label & personal message.
Order Placement continues below:
PAYMENTS
Accepted list of payment methods
Sum Up Store:
Etsy:
Payment transactions
For ERQD’s Sum Up Store and Etsy online shops both transaction processes start once you have completed the order checkout. Please view Etsy or Sum Up for their T&C’s.
WRITTEN COMMUNICATION
For contractual purposes, when you order products online, you agree to electronic means of communication.
PRODUCTS
The Etsy & Sum Up Store should provide you with all the information you need for an item in their description ERQD asks you to check these before making your purchase so you are accurate on the following.
PRICES
Prices are clearly displayed on ERQD’s shop websites, these include VAT and Free Royal Mail First Class Postage. These Prices may change from time to time and not all ERQD’s sites will display the same prices at once. If you have purchased ERQD products through one of our stockists, sadly I do not price match our products sold through other retailers.
VARIATION
Each item is handmade by myself in the ERQD studio and I cannot guarantee that each item will look exactly the same as the imagery on the website due to slight variation and also your device settings(Brightness etc.) Each item is individual and therefore will vary slightly giving them a unique look.
PERSONALISED ITEMS
Products are clearly displayed in their descriptions whether an item can and cannot be personalised and how to add your text etc. Etsy personalisation text to be added in basket “Add a note to ERQuirkDesign” Sum Up Store personalisation text to be added in cart “Message for the Merchant”.
STOCK UPDATES
Unfortunately I cannot always guarantee there will be more stock, please see new arrivals on the ERQD homepage for all the latest products and social channels for new stock drops.
SALES (Promo codes/ Coupons/ Percentage Sales & All Other Discounts)
The sale/s applies to selected item/s only. Sale item/s will be clearly marked down unless using ERQD’s Sum Up Store due to website limitations will only display current price.
Sum Up Store
Unfortunately the Sum Up Store only offers to display one pricing figure per item, resulting in customers not being able to view if item/s have been reduced etc. ERQD will manually discount items to match Etsy price listings, however I cannot guarantee this will always be at the same time and Etsy may have different percentages off sales and multiple buy offers available.
Etsy
Fortuantly Etsy does have the option to add sale prices and display the original RRP. It's also possible to show customers various sales/percentages off on an item(s) or the whole shop.
Coupons
Currently the ERQD Sum Up Store does not offer the use of promo codes(Coupons), however Etsy does have this feature. Etsy Coupon Codes are a great way to save a fixed discount rate on an item(s). This code will be displayed as an announcement on this website, Etsy's ERQuirkyDesigns shop and also across social media platforms.
ORDER ISSUES
Customer Cancellation
Unfortunately it is not possible to alter an order once an order has been placed, I am unable to cancel it, or make any changes to it. Please wait until you have received your order, and proceed by following the return procedure.
Customer Address Amendments
Regrettably, I am unable to change an order once it has been placed. The reason for this is because of the fast dispatch service I provide. Your item may already be with the courier to the destination on the order. For this reason if the customer has placed the order to the wrong address it is up to the customer to follow up with Royal Mail to establish where their item is. ERQD will assist by forwarding over the original postal receipt with any Royal Mail tracking numbers etc to the customer for their enquiry. The customer will need to pay any upfront fees with Royal Mail to have their item redirected to their desired address and this is also the case if the item is returned to sender (Emily Rose Quirky Designs).
Where is my order
Missing Item
I apologise if an item is missing from your order and ask you to be directed to the contact form on the website to advise ERQD of this. I do advise to check the following first:
*If none of the above apply, please proceed to reach out to our contact email form on the Website.*
Incorrect item received
If you have been sent an incorrect item in your order, please reach out via ERQD’s Returns form and tell me which item you have been sent and the item you should have received so I can cross check the order placed and proceed with the return and dispatch the correct item on your order (subject to availability).
ERQD Order Cancellations
Unfortunately, on the rare occasion during busier periods I may not know that stock isn't available until your order is being packed after your order has been placed, I will contact you via email to update you and see how to proceed accordingly ie. if any new stock is in the making/refunds/ exchanges.
DELIVERY
Dispatch Time
Exclusions include:
Postage
All orders qualify for free Royal Mail UK delivery - this is for the entire order to be sent to one address. (This does not mean you can split your order items to be sent to multiple addresses, please complete another order if you wish to do this as many times as necessary.)
Third Party Carriers for onward shipping
Please be aware I do not recommend involving a third party courier to receive your items to your final destination when placing an order through both my Etsy or Sum Up Store websites and I do not take any responsibility for parcels that are sent with this method.
If you choose to use a third party carrier to distribute your items to you please know you do so at your own risk and I am unable to assist with any delivery issues such as damaged or missing items as I am unable to determine where along the transit process this issue occurred and the contract of sale is to the address provided on the order receipt.
Item Packaging
Prints
Decorations
Framed Items
RETURNS
Items must be in the 30 day window from when the order was placed to the present date for a refund/exchange to be issued.
The Return Process
Having checked your orders in the 30 day window to start a return and providing the items in its original condition you must complete a return form on this website.
Before returning any item(s) to ERQD, we do ask that they are in the same condition that you received them, with tags still attached. Please take reasonable care to ensure that item(s) are returned safely and are not damaged in transit and include the original packaging and protective wrapping where possible.
Return Payments
Once having received your item(s) I will process your payment return, however, it can take up to 10 days from the date I received your return, and up to 20 days during my busy Christmas and Sale periods.
*Return payouts will be made back into the original payment method used for placing the order via Etsy or Sum Up unless this is not possible in which I will ask to use Paypal as a secure form of payment as this only requires an email address and receipts are easily available for both parties to acknowledge as evidence of a refund payment. When issuing refunds via Paypal it’s up to the customer to provide the correct email address and if they do not and the transaction cannot be cancelled the customer is liable for this.*
Faulty Returns
If you receive a faulty item please complete the Return form within the 30 day window of placing the order. Having completed the form it will then be decided whether the customer is to return the item following the same procedure above or to dispose of the item at their own discretion. *Return payouts will be made back into the original payment method used for placing the order unless this is not possible in which I will ask to use Paypal as a secure form of payment as this only requires an email address and receipts are easily available for both parties to acknowledge as evidence of a refund payment. When issuing refunds via Paypal it’s up to the customer to provide the correct email address and if they do not and the transaction cannot be cancelled the customer is liable for this.*
*If you receive any shattered ceramic/clay items, please follow the process above. I will not ask for you to return these items in the post and instead ask you to dispose at your own discretion. I just ask that a photo be sent to the email address below returns@emilyrosequirkydesigns.com and I will refund the items for you.
New Return Slip/Postage
As long as you are within the 30 day return window as stated above, please just fill in another return form and explain the situation to begin the process. I will resend the postage label and return the slip via email.
Gift Returns
Complete the return form and provide the order number which will be on your gift receipt. Once the process is complete and I have received your item I can offer a refund via the original payment method once the item is received. (ERQD recommends you let the bill payer know this will be happening, unless this form payment refund is not possible in which I will contact the bill payers email in order to establish a refund via Paypal with the original bill payer. *Paypal will be used as a secure form of payment as this only requires an email address and receipts are easily available for both parties to acknowledge as evidence of a refund payment. When issuing refunds via Paypal it’s up to the customer in order to provide the correct email address and if they do not and the transaction cannot be cancelled the customer is liable for this.*
Exchanges
Following the return steps above having received the item here at ERQD and been addressed what item the product is to be exchanged with *subject to availability* this will be dispatched to the customer. *Dispatch times will be at ERQD discretion, but will be communicated to the customer.*
Stockist Returns
Regrettably if you have bought an ERQD product through another retailer not directly on ERQD Etsy's or Sum Up Store pages, please contact the retailer to see what their policy is on returns & exchanges.
GIFT CARD T&C
As gift cards are not purchased directly through ERQD and can be spent on other stores if purchasing an Etsy or Sum Up Gift Card please find links to their T&C's below. (External Hyperlinks)
QUERIES & CONTACT
It is advisable for customers to use the Shipping & Returns & FAQ pages on www.emilyrosequirkydesigns.com before using one of the many forms available on the website to contact ERQD. I aim to respond within 48 hours, however I cannot guarantee this is always the case and during busing periods it may take longer.
ERRORS & BROKEN LINKS ETC
If you experience a repeated screen error message of any kind or broken website links please do inform me via email via the email address below so I can look into this and rectify the situation.
info@emilyrosequirkydesigns.com
COOKIES
I employ the use of cookies. By using Emily Rose Quirky Designs website you consent to the use of cookies in accordance with Emily Rose Quirky Designs privacy policy. Most websites use cookies to enable ERQD to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.
COPYRIGHT
This website, website content & all original artworks/items which are handmade is copyright of Emily Rose Quirky Designs - ©Emily Rose Quirky Designs 2020-2022. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited unless exclusively with written permission. Sale of artwork does not transfer the copyright to the buyer. You may not, except with my expressed written permission, distribute or commercially exploit the content.
© Emily Rose Quirky Designs 2020-2022
LICENCE
Unless otherwise stated, Emily Rose Quirky Designs and/or its licensors own the intellectual property rights for all material on Emily Rose Quirky Designs. All intellectual property rights are reserved. You may view and/or print pages from http://EmilyRoseQuirkyDesigns.com / https://www.etsy.com/uk/shop/ERQuirkyDesigns & https://www.emilyrosequirkydesigns.sumupstore.com restrictions set in these terms and conditions.
You must not from http://EmilyRoseQuirkyDesigns.com / https://www.etsy.com/uk/shop/ERQuirkyDesigns & https://www.emilyrosequirkydesigns.sumupstore.com
WEBSITE PRODUCT REVIEWS
Reviews do not reflect the views or opinions of Emily Rose Quirky Designs, Reviews reflect the view and opinion of the client who posts such view or opinion. Emily Rose Quirky Designs shall not be responsible or liable for the Reviews or for any loss cost, liability, damages or expenses caused and or suffered as a result of any use of and/or posting of and/or appearance of the Reviews on this website. Reviews submitted by customers will only be uploaded if they are matched with an ERQD order number and ERQD holds the right to monitor all reviews before publishing to remove any comments which I consider in absolute discretion to be inappropriate, offensive or otherwise in breach of these Terms and Conditions.
You permit and represent that:
HYPERLINKING TO ERQD CONTENT
The following organisations may link to ERQD’s Website/s without prior written approval:
2. These organisations may link to ERQD’s home page, to publications or to other Website information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
3. I may consider and approve in sole discretion other link requests from the following types of organisations:
I will approve link requests from these organisations if I determine that: (a) the link would not reflect unfavourably on me or my accredited businesses (for example, trade associations or other organisations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b) the organisation does not have an unsatisfactory record with ERQD; (c) the benefit to ERQD from the visibility associated with the hyperlink outweighs the absence of Emily Rose Quirky Designs; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organisation.
If you are among the organisations listed in paragraph 2 above and are interested in linking to ERQD’s websites, you must notify us by sending an e-mail to info@emilyrosequirkydesigns.com Please include your name, your organisation name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to ERQD’s Website, and a list of the URL(s) on ERQD’s site to which you would like to link. Allow 2-3 weeks for a response.
Approved organisations may hyperlink to our Website as follows:
No use of Emily Rose Quirky Designs logo or other artwork/s will be allowed for linking absent of a trademark licence agreement or written approval with terms.
IFRAMES
Without prior approval and express written permission, you may not create frames around ERQD’s Web pages or use other techniques that alter in any way the visual presentation or appearance of ERQD’s Website.
RESERVATION OF RIGHTS
I reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to ERQD’s Website upon such request. I also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to ERQD’s Website, you agree to be bound to and abide by these linking terms and conditions.
REMOVAL OF LINKS FROM OUR WEBSITE
If you find any link on ERQD’s Website or any linked web site objectionable for any reason, you may contact me about this. I will consider requests to remove links but will have no obligation to do so or to respond directly to you.
Whilst I endeavour to ensure that the information on this website is correct, I do not warrant its completeness or accuracy; nor do I commit to ensuring that the website remains available or that the material on the website is kept up to date.
CONTENT LIABILITY
ERQD shall have no responsibility or liability for any content appearing on your Website. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Website or within any context containing content or materials that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
DISCLAIMER
To the maximum extent permitted by applicable law, ERQD excludes all representations, warranties and conditions relating to ERQD’s website/s and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:
The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
CERTAIN PRODUCT DISCLAIMERS
WARNING: PLEASE NOTE THIS IS A DECORATIVE ITEM ONLY, NOT A TOY PLEASE KEEP AWAY FROM CHILDREN & BABIES.
*ERQD has the right to update product disclaimers when seen fit, (this could be due to a new product available etc).*
CONSUMER RIGHTS
None of the above terms and conditions affects your statutory consumer rights.
For in person purchases please view these Terms & Conditions
If you have any queries regarding any of our terms, please contact business@emilyrosequirkydesigns.com
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