Something is missing from my order 

I apologise if an item is missing from your order. Before sending an email to the address  below,  please check the following:

1) Check your dispatch/fulfilled  emails in case I have notified you about your order, as in some instances due to size or protective wrapping on certain items I may send items in separate packages and one might have reached you before the other. 

2) The item/s you ordered may have been out of stock. It is worth checking your emails (including your junk/spam) to see if we have sent you a cancellation email.

If none of the above apply, please reach out to:

My Items have been reduced since placing my order?

Sadly, you may miss out on discounts, sales and coupons on occasion, this is the reality of the retail industry and I hope you can value that I try to offer many different promotions and sales throughout the year.

You've cancelled my order?

I'm sorry to hear if you've received an email informing you of a cancellation for your order.
Unfortunately, on the rare occasion during busier periods I may not know that stock isn't available until your order is being packed after your order has been placed.

I do advise that all items are subject to availability.
Please be assured if your order has been cancelled you will be refunded for the order.

 If you are concerned about the above please feel free to reach out to me through Refunds. 

I have received the wrong item

Oh no! Sorry to hear that you've been sent an incorrect item in your order, please reach out to Returns and tell me which item you have been sent and the item you should have received so I can cross check the order placed. (This must be done within the 30 day return window).

To help me look into this further I may ask you to send an image of the incorrect item received to prevent this from happening again in the future.

My item is faulty 

If you receive a faulty item please complete this form within the 30 day window of placing the order. I will cover the cost of the return postage, however the customer will need to print the postage label and returns slip. And once your faulty item is received I will issue the refund back into the payment method used, this may take up to 10 days. See Refunds & Returns for the whole process. 

*I may ask for you to attach some images of the damaged/ faulty item*. 

If you receive any shattered ceramic clay items, please follow the process above. I will not ask for you to return these items in the post and instead ask you dispose at your own discrepancy. I just ask that a photo be sent to the email address below returns@emilyrosequirkydesigns.com and we will refund the items for you.

Still not answered your order question? 

Please contact via the email address below: orderqueries@emilyrosequirkydesigns.com

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